Informativa sui rimborsi

Thank you for shopping with us. We strive to provide our customers with high-quality products and excellent service. As part of our commitment to transparency, we want to outline our return policy:

  1. No Returns, Exchanges, or Cancellations: Due to the unique nature of our business, which includes limited quantities, preorders, custom, and customer-specific orders, we do not offer returns, exchanges, or cancellations on any products purchased from our store.

  2. Quality Assurance: We take great care to ensure that all products are thoroughly inspected and meet our quality standards before being shipped to our customers. However, if you receive a damaged or defective item, please contact us immediately, and we will work with you to resolve the issue.

  3. Order Modifications: Once an order is placed, it cannot be modified or canceled. We encourage customers to review their orders carefully before completing the purchase to ensure accuracy. 

  4. Customer Satisfaction: Your satisfaction is important to us, and we are committed to addressing any concerns or issues you may have. If you have any questions or need assistance with your order, please don't hesitate to contact our customer service team.

  5. Manufacturer Policies: Any discrepancies or policies regarding returns, exchanges, or cancellations are subject to the manufacturer's policies directly. We advise customers to refer to the manufacturer's guidelines for any specific inquiries related to product returns or warranty claims.
  6. Damages and issues
    Please inspect your order upon reception and contact us with in 24 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue.

  7. Legal Rights: This return policy does not affect your statutory rights or any applicable consumer protection laws in your jurisdiction.


Refunds
Should a return allowance has been processed, we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@brucewaynex.com.